About My IT Dept.

Your trusted technology partner in Upstate South Carolina — combining local expertise with cutting-edge AI.

Our Mission

My IT Dept. exists to give small and mid-size businesses access to the same caliber of IT infrastructure, security, and innovation that large enterprises enjoy — without the enterprise price tag.

We believe technology should be a growth engine, not a headache. That’s why we’ve built our practice around proactive management, transparent pricing, and AI-powered tools that keep your business running at peak performance.

My IT Dept office - Upstate South Carolina

Our Core Values

Proactive Excellence

We don’t wait for things to break. Our AI-driven monitoring and proactive maintenance philosophy means we catch problems before they impact your business.

Radical Transparency

No hidden fees, no jargon, no runaround. We explain what we’re doing, why we’re doing it, and what it costs — in plain English.

Client Partnership

We succeed when you succeed. We treat your business like our own — because your goals are our goals.

How It Began

From a one-man computer repair operation called The Computer Handyman in 1996, to a retail storefront at Pelham Road and Highway 14, to the AI-powered IT company we are today — our story is one of evolution, persistence, and an unwavering commitment to solving problems.

Read Our Story
Computer Handyman storefront

Meet the Team

Danny Brown - Founder and CEO

Danny

Founder & CEO

Danny founded My IT Dept. to bring enterprise-grade IT solutions to small and mid-size businesses across Upstate South Carolina. He brings over 25 years of experience in technology integration, IT leadership, and large-scale project management.

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Heather - VP of Software Development

Heather

VP of Software Development

Heather excels at identifying and removing roadblocks that negatively impact business outcomes. Backed by 20 years of diverse experience across start-ups and corporations, her expertise spans development, database monitoring, and transforming vision into execution. She holds a B.S. in Computer Science from Converse University and an M.S. in Data & Analytics from WGU.

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Colin Steele - System Administrator

Colin

System Administrator

Colin assists end users by troubleshooting and performing hardware and software repairs on business and residential systems. From virus removals and system tune-ups to OS deployments, he ensures every endpoint runs at peak performance.

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AI technology visualization

The AI Difference

The “.AI” in our name isn’t just branding — it’s how we operate. We integrate artificial intelligence into every layer of our service delivery:

  • Predictive Analytics: Our systems learn your network’s normal behavior and flag anomalies before they become outages.
  • Automated Remediation: Common issues are resolved automatically, often before you even notice them.
  • Smart Prioritization: AI triages support tickets so critical issues get immediate attention.
  • Continuous Improvement: Every interaction makes our systems smarter and your experience better.

Serving Upstate South Carolina

We’re proud to call the Upstate home. Our team provides on-site and remote support throughout the region, including:

  • Greenville
  • Spartanburg
  • Anderson
  • Greer
  • Simpsonville
  • Mauldin
  • Easley
  • Clemson

Need support outside the Upstate? We provide remote managed services to clients across South Carolina and beyond.

Greenville, South Carolina skyline

Let’s Build Something Better

Ready to see what AI-powered IT management can do for your business? We’d love to hear from you.

Contact Us Today